Blackfriars is currently seeking:

  • COMMUNICATIONS COORDINATOR (part-time, open until filled | posted 9/19/19)

  • HOUSE MANAGER (volunteer, open until filled | posted 9/19/19)


Blackfriars Theatre seeks a qualified candidate to assume the newly-created role of Communications Coordinator. Blackfriars Theatre was established in 1950 and has remained a staple of downtown Rochester’s arts community for 70 years. A part-time position, the Communications Coordinator will play an integral role in Blackfriars Theatre’s mission to entertain, enrich and educate the Rochester community through exceptional theatre arts.  


  • Implements and contributes to annual marketing strategy with a key focus to increase sales, attendance and public awareness of Blackfriars Theatre as a staple of the Rochester arts community.

  • Participates in on-going PR planning and marketing evaluation activities, including targeted analyses, needs assessments, maintaining current and competitive trends and tracking of all activities, with a key focus on achieving tickets sales/attendance goals developed and prioritized in collaboration with the Artistic Director.

  • Creates, manages and maintains a diverse and engaging digital strategy for the theatre’s social media outlets and website.

  • Writes/creates news releases and eblasts plus written content for invitations, playbills, ads, postcards, and brochures.

  • Oversees the production of all marketing materials for Blackfriars Theatre, including postcards, playbills, brochures, invitations, posters, banners, advertisements, season artwork, etc.

  • Proactively pitches the media (including bloggers and influencers) and secures and schedules appearances, interviews, and reviews. Supervises press interviews and coordinates staff and artist availability for promotions with media outlets.

  • Schedules, supervises and coordinates performers, venues and designers for all publicity photo shoots.

  • Assists in securing ad sales for season playbills and managing rentals of the theatre.

  • Secures media sponsorships for events, productions, or season, leveraging Blackfriars’s standing In the arts community and as a non-profit.

  • Develops and maintains Blackfriars’s marketing/PR database.

  • Keeps up with current marketing and social media trends in order to identify new and innovative ways for the theatre to develop and share its narrative and brand.

  • Cultivates and nurtures relationships with current and potential business and community partners, to strengthen and broaden Blackfriars’s presence in the Rochester community.

  • Assists with graphic design, implementing web design updates and maintaining Blackfriars’s current design and printing partnerships.

  • Shares box office and administrative responsibilities during normal business hours and at performances and events, as needed.

  • Some evening and weekend hours required based on the needs of operations and programming (often known in advance).


  • Minimum 3-5 years of nonprofit marketing/PR experience, preferably with an arts-based organization.

  • Ability to develop marketing plans, social media campaigns, and marketing materials, including evaluation and assessment of all PR/marketing activities.

  • Excellent interpersonal communication skills as well as strong oral communication skills and the ability to participate in public speaking events.

  • Excellent writing, editing and proofing skills; candidate should possess extremely proficient skills in grammar and punctuation.

  • High proficiency with Social Media platforms (Facebook, Twitter and Instagram mainly).

  • Ability to manage marketing budgets and to prepare financial reports.

  • Strong computer skills and knowledge of database programs.

  • “Team-player” sensibility and the willingness to provide “all hands on deck” support when needed.

  • Graphic design, photography, box office, house management and/or video experience is a plus, although not essential for job consideration.

  • Demonstrates a positive outlook in supporting Blackfriars Theatre’s mission and culture within its office and in the community. Takes ownership of tasks and contributes to building a team atmosphere.

  • Demonstrated interest in the performing arts and arts marketing; background in arts and culture is preferred.

  • Ability to anticipate needs and deliver solutions that achieve employee, staff and organizational goals.

  • Well-organized, self-motivated, goal-oriented, and flexible.

  • Interpersonal skills that allow the individual to function in a variety of settings among widely different groups of people.

This is a part-time non-exempt position (17-20hr/wk) that requires periodic evening and weekend work. Other responsibilities may be required by the Board of Directors or Artistic & Managing Director to fulfill the mission and goals of our organization. Ability to operate computers, printers, and telephones and general mobility throughout the building required. This is a sometimes active position requiring the ability to occasionally lift and/or move objects up to 20lbs.

Salary: Competitive hourly rate based on experience
Reports to: Artistic & Managing Director
Position to be filled: Immediately 

To apply, please submit a cover letter, resume, writing sample and list of references to:
Blackfriars Theatre
795 E. Main Street
Rochester, NY 14605
Email: info@blackfriars.org



Blackfriars Theatre is seeking a volunteer House Manager to support performances during the 2019-2020 Season. The House Manager is responsible for the care, comfort and safety of all patrons before, during, and after performances. Leading a team of volunteer ushers, the House Manager coordinates ticketing and seating efforts; manages all external doors and unlock/lock procedures; resolves conflict while overseeing general patron satisfaction; and ensures that all performances are conducted safely and on schedule. This is a volunteer position and schedule will vary depending on performance schedule (evenings and weekends).


Arrive at an assigned call-time for House Management duties:

  • Maintaining a clean, inviting and professional atmosphere in the theatre lobby, restrooms and house

  • Ensuring proper setup of concessions counter before the theatre lobby opens to the public

  • Unlocking the theatre lobby door and opening the house

  • Printing and alphabetizing patron ticket orders for pick-up at the Will Call stand; handling ticketing transactions for door sales; and processing exchanges and/or refunds, as necessary

  • Consistently communicating with the production Stage Manager and/or technical staff for appropriate call-times, such as house opening and closing calls

  • Oversee volunteer ushers, outlining duties, house rules, and service expectations, including preparing programs, greeting audiences, taking tickets, concessions sales, efficient seating, and properly addressing audience conflict or misconduct

  • Distribution of printed tickets at the Will Call stand as patrons arrive for the  performance

  • Assist guests with disabilities and manage the Assisted Listening Device equipment

Assist ushers and patrons during a performance’s intermission by having a consistent presence in the theatre and its lobby

Complete proper closing tasks after each performance:

  • Ensure patrons are able to safely and efficiently exit the building

  • Create a lasting impression of friendly, authentic hospitality to all patrons as they exit the building

  • Assist ushers in clean-up duties, once the house has cleared

  • Communicate with the Stage Manager and/or technical staff to coordinate closing the house, once all patrons have left the theatre

  • Support the concessions volunteer in any remaining concessional closing duties

  • Secure the building at the end of each performance

Demonstrate the ability to make decisions related to any emergency and maintain and safe environment for patrons, volunteers and staff

Maintain an open line of communication with Blackfriars staff in case any maintenance-related needs arise

Project a positive, professional image for Blackfriars Theatre 


  • At least 2 years of customer service experience

  • A personalized, patron-centric approach

  • Must be able to remain on one’s feet for extended periods of time 

A successful House Manager will also possess the following attributes:

  • Strong verbal communication skills

  • Effective listening and problem-solving skills

  • Ability to thrive and adapt in a fast-paced, detail-oriented environment

  • Self-sufficient while also a collaborative team player

  • Enthusiasm, integrity and energy

  • Tactful communication under stress

  • A sense of humor

  • A genuine appreciation for the performing arts

Job Type: Volunteer
Schedule: Evenings and weekends (visit blackfriars.org for performance schedules)
How to apply: Please send a resume and one paragraph on why you’d like to join the Blackfriars team to info@blackfriars.org.

Blackfriars Theatre accepts resumes for designers, directors, stage managers and other artists on a rolling basis. Please send all inquiries and submissions to info@blackfriars.org.