BOX OFFICE RULES & F.A.Q.s
QUESTION: When do single tickets go on sale?
ANSWER: Single tickets go on sale August 1st each year.
QUESTION: When do you announce your season and when can I subscribe?
ANSWER: Traditionally next year's season is announced in early April. Brochures will be mailed out to all previous season subscribers and ticket holders and the brochure will be available for download right after we announce the new season. Subscriptions will be available online, in person, over the phone or through the mail, right after the Season Announcement.
QUESTION: When can I pick my seats for the upcoming season if I purchase a Flex Pass or Show Day Pass?
ANSWER: Single tickets go on sale August 1st each year. The full season subscription (Regular or Senior) is the only subscription that offers you the ability to pick your seats prior to August 1st. Flex Pass subscribers can redeem their Flex Pass tickets beginning August 1st and Show Day Pass subscribers can redeem their Show Day Pass tickets beginning at 12:01 a.m. on the day they wish to attend their chosen show.
QUESTION: Do you offer student, senior, military or group discounts?
ANSWER: We do! Senior and military discounts are the same: $3 off a regular priced tickets. Our senior discounts start at 60 years of age. Student tickets are all $20 for every show and are available to purchase over the phone. Student tickets also require a valid student I.D. at the door. Without a valid I.D., patrons will be required to pay full price. Groups of 10 or more qualify for our group rate at a 15% discount. Senior and military discounts can purchased online, student tickets and group discounts must be purchased over the phone (585.454.1260) or in person at the Box Office (Monday through Friday, 12 to 4 p.m.).
QUESTION: Is the summer show part of the Subscription Season?
ANSWER: Our summer production is part of our Blackfriars Summer Theatre Intensive, which is a training program for rising juniors in high school through newly graduated seniors in college. The program is designed for the future generation of artists and the productions are picked specifically to target the training requirements of the program. The BTSI productions are not part of the Subscription Season. This show is a stand-alone event within our yearly programming.
QUESTION: How do I exchange my tickets?
ANSWER: Ticket exchanges are complimentary for Season Subscribers and Flex Pass holders. You can call the Box Office at (585) 454-1260 or email email@example.com to request an exchange. For non-subscribers, there is a fee for most exchanges: the difference in ticket price from one day to another. Exchanging your seats into another performance of the same ticket price does not cost anything. Exchanging your seats into another performance of a higher ticket price will cost you the difference in those tickets. There are no refunds for exchanging tickets to a less expensive show date. All exchanges must be made at least 24 hours in advance.
QUESTION: Do you offer refunds?
ANSWER: Refunds are traditionally arranged on a case by case basis. Please contact the Box Office at (585) 454-1260 or email firstname.lastname@example.org. Regular or Senior Subscribers have Ticket Insurance as part of their subscription and refunds or exchanges can be processed by contacting the Box Office. In order to guarantee a full refund, the request must be made at least 48 hours in advance. Unused tickets, after the performance date, cannot be refunded. If a refund is not possible, we will do our best to exchanged you to a different show - please note: an additional fee may be applied for this service.
QUESTION: What are the rules regarding added performances?
ANSWER: Added performances typically arise when a show is selling out. Sometimes a show is added for a specific event or group. In either case, an added performance does come with some restrictions. These restrictions can apply differently depending on the situation. But traditionally the rules that apply to added performances are: regular and senior priced tickets only. No student, artist, or comp tickets and no giveaway winners or gift certificates allowed. Flex Passes or Show Day Passes are not eligible for added performances - only for originally listed season subscription shows. No exchanges into or out of these performances.
QUESTION: What are the rules regarding special discounted tickets (i.e. Black Friday sales or Small Business Saturday sales)?
ANSWER: Congrats on taking advantage of our special discount sales! There are a few restrictions that apply to any tickets purchased through a special discount offer. These restrictions are specific to these offers and are different from the rules that apply to regular ticket purchases (i.e. Season Subscriptions, Flex Passes, and full price single ticket purchases). Discounted ticket may apply to specific time frames (i.e. opening weekend dates only), previous purchases do not apply, discounted ticket offers may be restricted to online only or over the phone only, absolutely no exchanges or refunds for any special discount purchase, and all special discount offers will be available for a limited time only.